We are looking for an individual who has curiosity, drive, strong communication skills and the ability to execute and coordinate operational activities. **Opportunity Value**: - Chance to interact with global players across regions and across different areas at Citi - Be an influencer in key processes and change activities - Gain customer service management experience in an Operations environment - Be a part of a global team in the specialized Liquidity and Investment space **Key Responsibilities**: - Day to day management of internal and external client queries - Supports transactional processing - Proactively identify client issues - Provide coverage and leadership across all our internal partners, Products, Client Services, Electronic Channels, Client Delivery, Implementations, Technology and Support areas - Participate and facilitate resolution of system outages engaging with all relevant partners such Tech, Product and Client Service teams to mitigate client impact - Participate in Ad hoc projects - Review process, procedures and client issues and provide insights and potential recommendations - Assist in the production of weekly, monthly and quarterly department reports **Competencies** - Willingness to work in situations requiring analytical, interpretive, and problem solving - A detailed and independent thinking style - Excellent organization and administrative skills - Flexibility - Client focused - Willingness to learn and develop - Willingness to work overtime, or a later shift if required (to be discussed during the interview), and if needed, work overtime to cover hours during a holiday **Qualifications**: - Bachelor’s degree in Business, Finance or other relevant discipline - Treasury, Investments or Cash Management knowledge desirable **Job Background/context**: The Liquidity Management Service range of products offered by Citi assist clients to manage their income as efficiently as possible by providing general treasury management services like cash concentration, pooling and investments. LMS broadly offer these services: 1 - Concentration Services - servicing all concentration services and balance optimization functions, i.e. X-Border, Domestic & Multi Bank Sweeps intraday and end of day 2 - Pooling Services - servicing multi-currency notional pooling 3 - Interest calculations and reallocation services 4 - Investment Options - servicing all investment services, i.e. Money Market placements, Time deposits, Investment sweeps - **Job Family Group**: Operations - Transaction Services - **Job Family**: Cash Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting