Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, enable cross-border interactions, make energy smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze vast data, and encrypt information to secure the connected world. Under the guidance of the Customer Service Lead, the role acts as the main interface for Tier 2 Customers. It serves as a liaison with internal teams such as sales, marketing, technical support, card manufacturing, and personalization centers during the order processing. The role involves building, maintaining, and growing good relationships with regional customers by coordinating daily activities. Responsibilities 1. Receive purchase orders and verify order details according to contracts or quotes. 2. Monitor approval processes with relevant stakeholders for printing, coding, and personalization approvals. 3. Monitor customer semi-finished card inventory against Service Level Agreements and initiate preventive or corrective actions as needed. Contribute to SLA fulfillment, change requests, and pull processes within the personalization sites. 4. Manage post-sale services and customer complaints, tracking issues and engaging relevant teams for quick corrective actions. 5. Work with the Customer Service Lead to get accurate forecasts per product, follow up on new or ongoing projects, and share information with internal teams. 6. Verify card manufacturing, freight, and personalization features to ensure billing accuracy for all contracted services. Qualifications & Experience 1. Bachelor's degree. 2. Minimum of 2 years experience in customer-facing roles. 3. Fluent in Spanish and proficient in English (B2 level). Position Requirements 1. Colombian citizenship or valid work permit. 2. Hybrid work role based in Bogotá office. Say hi and learn more about working at Thales (Click Here) #LI-JCB #LI-HYBRID At Thales, we provide careers, not just jobs. With 80,000 employees across 68 countries, our mobility policy supports career development at home and abroad, within existing expertise or new fields. We believe embracing flexibility is a smarter way of working. Great journeys start here. Apply now! #J-18808-Ljbffr