Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Now Hiring: Sales Center Manager Location: Must be based in the Philadelphia or Baltimore metro area Travel: Regional travel required across Mid-Atlantic locations Company: Master Trades Group Are you a driven leader who thrives in a fast-paced, sales-focused environment? Join Master Trades Group , a leading residential services company, as a Sales Center Manager supporting our Mid-Atlantic operations. In this pivotal role, you’ll oversee a team of Sales Coordinators and Support Staff, ensuring seamless sales operations, consistent lead management, and exceptional customer service across multiple locations. What You’ll Do: Lead and coach a high-performing team of sales coordinators across multiple locations. Set clear KPIs, deliver feedback, and foster a culture of accountability and growth. Ensure proper shift coverage, including evenings and weekends as needed. Sales Process & Lead Management Standardize lead intake, disposition, and tracking processes across regions. Monitor the entire lead lifecycle—from initial contact to closed deal or disposition. Support a seamless handoff between sales and installation teams. Revenue Recovery & Reporting Proactively follow up on lost opportunities and cancellations. Analyze sales performance and market data to uncover trends and opportunities. Recommend and implement strategies to recover lost revenue and optimize performance. Customer Experience Ensure consistent communication and professionalism through scripting and process alignment. Prioritize the customer journey, helping your team deliver a 5-star experience. Oversee administrative functions such as proposal generation and commission processing. Coordinate with cross-functional teams to ensure smooth operations. What We’re Looking For: 3+ years of call center or sales support management experience (multi-site a plus) Experience in home services or HVAC/home improvement industry strongly preferred Familiarity with CRM systems and data tracking tools Excellent organizational, communication, and leadership skills Data-driven and results-oriented mindset Ability to travel regionally across Mid-Atlantic branches Preferred Qualifications Bachelor’s degree or equivalent experience Background in remote team leadership or multi-location coordination is a plus Why Join Master Trades Group? Competitive salary and performance-based incentives Growth potential within a fast-expanding organization Supportive, team-oriented culture where your impact is visible Ready to lead from the front? Apply now and help us elevate the customer experience and drive success across our Mid-Atlantic operations. Equal Opportunity Employer Master Trades Group is proud to be an EOE. We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr