We want you on our team️️ We are an technology company with more than 12 years of experience, with a presence in Colombia, Mexico and Ecuador, which offers specialized consulting services for the construction of virtual learning environments in companies, universities and the government sector. We are looking for a Technical Support Supervisor with 3 to 5 years of experience in the area of infrastructure and support for equipment and servers. You will be part of our engineering team! What are the Working Conditions and Benefits? Indefinite term contract Salary from COP $4M to $5.5M according to experience and training. Occasional bonuses for performance. Hybrid Work in the city of Bogotá. Hours: Monday to Friday: 8 am - 5 pm We have an excellent work team. Day off on your birthday. Delivery of equipment and tools. What will your duties be? Oversee daily Help Desk operations to ensure efficient and effective delivery of technical support. Develop and manage key performance indicators (KPIs) to monitor service quality. Plan and coordinate the activities of the Help Desk team, ensuring 24/7 support coverage. Manage the training and professional development of the Help Desk team. Ensure compliance with Service Level Agreements (SLAs) and quality regulations. Coordinate with other areas to resolve complex problems and continuous improvement of processes. Manage the area's budget and make reports to management. Oversee the selection and implementation of supporting tools and technologies. What requirements must you meet? Professional in Systems Engineering, Telecommunications or similar, preferably with a postgraduate degree. Between 3 to 5 years of experience in high-level technical support roles or administration of complex systems, preferably in e-learning environments with Moodle or LMS Platforms. Demonstrable experience in solving complex and critical technical problems. Certification in NTC ISO 27001 (Apply if you have knowledge). Experience implementing or participating in the implementation of NTC ISO 27001. Experience leading work teams. Knowledge of physical and cloud infrastructure. Familiarity with ITIL practices. Administration of Linux servers, cloud-type services and web-oriented programming languages. Help desk experience.