Company Description SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together. Unique Enclave Located in a privileged location surrounded by 7 of Europe's best golf courses, this resort offers a serene atmosphere for those seeking relaxation and luxury. With 152 rooms, including 36 suites, guests can enjoy exceptional facilities such as: - 3 outdoor swimming pools - Private gardens - Kid's Club - 3,500m2 spa and fitness area - Luminous event rooms with stunning views The resort boasts 5 restaurants and bars, offering traditional Andalusian flavors, innovative cuisine, and signature cocktails. Job Overview We are seeking an experienced SPA & Wellness Operations Manager to oversee the daily operations of our spa, ensuring cost-effectiveness, efficiency, and excellent customer service. Key Responsibilities - Manage and oversee SPA & Wellness operations - Ensure cost-effective and efficient spa operations - Implement inventory control procedures - Develop budgets and strategic planning for spa operations - Develop standard operating procedures and policies - Collaborate with Sales & Marketing team on spa promotions - Maintain competitor knowledge and analysis - Meet or exceed budgeted financial goals - Set a positive example in customer relations - Interact with customers to gather feedback and resolve issues - Motivate employees to provide excellent customer service - Focus on continuous improvement and service performance - Maintain close relationships with teams and address employee concerns - Drive continuous training programs for employees - Ensure compliance with operating policies and procedures Qualifications - Bachelor's Degree in Business and/or Hospitality Management - Minimum 2 years experience as SPA Manager in a 5-star spa with a multicultural team or 5 years as SPA Manager - Advanced level of English and Spanish - Office package management skills - Excellent writing, administration, and customer service skills Additional Information - Attractive incentive plan - Important discounts on Hotel services - Discounts in Accor group hotels and collaborating companies *[IPS]: Institución Privada de Salud