**About the Client**: Our client is a digital marketing agency specializing in providing SEO services to home services businesses across the USA. They are seeking an experienced** Client** Success Manager** to join their team. **About the role**: **Professional fluency in English is essential.** **Experience in digital marketing agencies is required.**Experience in the home services niche is preferred.** **What you’ll be doing**: - Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs. - Serve as the main point of contact for clients, addressing inquiries and concerns promptly. - Develop and implement account strategies to drive client satisfaction, retention, and growth. - Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations. - Work closely with cross-functional teams to ensure the successful execution of client projects. - Coordinate project timelines, deliverables, and communication to meet client expectations. - Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth. - Provide regular reports to clients on project progress and results. - Ensure a high level of client satisfaction by proactively managing expectations. **Who are we looking for?** - Minimum 4 years of experience as a Client Success Manager. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail. - Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights. - Proficiency in CRM software, Microsoft Office suite, and other relevant tools. - **Experience in digital marketing agencies is required.**: - **Experience in the home services niche is preferred.** **Position**: Client Success Manager **Remote Status**: Fully Remote **Preferred Location**: Global **Working Hours**: 9 am to 6 pm EST **Holidays**: US Local Holidays **Salary**: USD 2200 to USD 2800 per month **Internal Job ID**: 0380