**We are looking for**: - Excellent written and verbal communication skills are a must - Strong phone contact handling skills and active listening - Someone who takes the extra mile to engage customers and ensure a positive company image - Experience in dealing with customer inquiries of different types (i.e. service requests, billing questions, resolving service dissatisfaction, etc.) - An ability to problem solve and conflict resolution - Ability to learn our service product - Strong attention to detail and ability to adapt to change - Goal oriented and ability to deliver expected results in a timely manner - Ability to easily learn different CRM Systems - Knowledge of Microsoft Office tools, Google Drive, VOIP) - Some Experience in sales is a plus - Customer Service Experience is a plus - Full time Availability - Bilingual (Spanish and English) **What we offer**: - Leadership role growth opportunities - On Time Weekly Pay: $375 training pay with a 90 day evaluation - A positive work environment - Weekly team building activities - Key Metrics Bonus incentives - A Great work life balance: 40 hour week shifts - No night shifts! - Work from Home! - Paid Training - Vacation, PTO and even Birthday Paid off! - Up to 4 Holidays Paid Off **Requirements to work from home**: Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better! Productive work environment: - In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. - A quiet and distraction-free, secure place to work. A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. **About us**: Detail Cleaning Services was started in 2009 and is a family and veteran owned business. Currently rated the number one cleaning home in the Greater Houston area with over 1,000 5-star reviews across different online platforms. **What is the secret to our success?** Simple. We take care of our employees and they take care of the happy clients. We have a highly motivated team of techs and a rockstar office staff that take great pride in bringing friends and neighbors in the area the great feeling of a clean home by providing professional, detail-oriented and friendly service with a personal touch each day - caring for each home as if it were their own. Pay: $1,230,000 - $1,280,000 per week