Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title And Summary Senior Specialist, Customer Success, Cybersecurity Payments Overview Services within Mastercard are responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. To drive more consistency and alignment across Customer Success (CS) in Services, we are establishing new Regional Customer Success teams, which will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team will identify and resolve customer issues that prevent them from realizing value from products in fraud and card operations. This team will collaborate with cross-functional partners to address customer needs, develop tailored strategies to enhance satisfaction and retention, and build customer advocacy. Key outcomes include qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the growth and safety of the Mastercard ecosystem. Role The Customer Success Senior Specialist for threat intelligence products will support the development and delivery of cybersecurity and payment fraud intelligence within the region. Responsibilities include managing threat intelligence solution utilization, overseeing regional revenue and risk management, coordinating product launches, localizing content, driving market awareness, positioning add-on services, and gathering customer feedback for global product updates. The primary responsibilities are in three areas: 1) customer engagement, 2) business growth, and 3) technical and program readiness. Customer Engagement Engage stakeholders to assess proposed solutions and understand cyber threats in financial and payment sectors. Identify optimization opportunities to drive customer value and strategic goals through our products. Articulate KPIs related to cost, performance, and optimization, along with associated insights. Growing The Business Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions. Identify opportunities for additional Mastercard products to increase value and impact. Evaluate business models, partnerships, and agreements to ensure financial viability supported by data. Technical & Program Readiness Develop training materials, thought leadership, and customer-facing playbooks to support priorities and value propositions. Translate complex technical capabilities into clear, customer-centric solutions. Gather and report customer feedback to refine products and address pain points. All About You Leverage insights from market analysis and customer engagements to inform strategies and drive innovation. Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus. Experience with data analytics tools related to cyber threats, fraud, and risk. Ability to translate technical capabilities into effective customer solutions. Experience analyzing customer metrics to drive success initiatives. Identify opportunities to enhance customer partnerships. Creative thinking and developing innovative solutions for complex challenges. Work seamlessly with diverse teams, fostering an inclusive culture and focusing on development. Experience working with technology, financial services, acquirers, processors, service providers, or digital platforms. Security Solutions Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks involve inherent risks. Employees must: Abide by Mastercard’s security policies and practices; Ensure confidentiality and integrity of accessed information; Report any suspected security violations or breaches; Complete mandatory security training as per guidelines. #J-18808-Ljbffr