Our team is transforming the way we deliver technology services to our end-users. We are looking for a talented Associate Systems Analyst to join our Corporate IT group and contribute to this exciting transformation journey. This role will focus on providing world-class engineering support to our end-user systems, with a strong emphasis on customer experience and end-user support. As a member of our team, you will be responsible for day-to-day operational support, including timely rollout of security patches, ensuring 100% compliance, driving and implementing automation efforts in the Windows/Mac environment. You will work closely with cross-functional teams to improve processes, find automation opportunities, work on exceptions with cybersecurity, and other project-based requirements. This is a critical role that requires strong technical skills, excellent communication skills, and a passion for innovation and flawless execution. To succeed in this role, you will need to have a solid background in Computer Science or a related technical discipline, with strong technical proficiency in Mac OS and experience in highly secure environments. You should also be proficient in PowerShell or other scripting languages and have hands-on experience developing and automating solutions for Mac and/or Windows platforms. We offer a dynamic and collaborative work environment, with opportunities to drive technical initiatives and identify opportunities for improving end-user technology. If you are passionate about technology and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity. - Create software packages utilizing Bigfix, JAMF, and SCCM - Understand, follow, and implement best practice methodologies for monthly OS patching and vulnerability remediations of third-party software in the environment. - Design and implement automated solutions that leverage technological advances, allowing for cost reduction, standardization, and commoditization. - Drive innovation and collaboration with global Operations partners to reduce redundant work and improve efficiency. - Improve processes and support methodologies by assessing needs and requirements. - Manage, triage, and resolve Operations escalations. Be proactive in reducing escalations. - Act as the point person for Exception Management/requests. - Support U.S. business timings extensively, sometimes over weekends for emergencies. This is a hybrid position, and the days in the office will be confirmed by your Hiring Manager. We value diversity and inclusion and are an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Qualifications Basic Qualifications - Bachelor's degree, or 3+ years of relevant work experience Preferred Qualifications - Bachelor's degree, or 3+ years of relevant work experience - Excellent communication skills in English - Relevant work experience or a Bachelor's Degree in Computer Science or related technical discipline - Strong technical proficiency in Mac OS - Technical hands-on packaging skills, ideally in multiple technology stacks like Bigfix, SCCM, JAMF - Team player and passionate about contributing to a culture of innovation and flawless execution. - Ability to drive technical initiatives and identify opportunities for improving end-user technology. - Solid background in Compute and Deploy/Release technologies - Understanding of workstation deployment and configuration technologies; experience in highly secure environments is a plus. - Excellent verbal and written communication skills. - Experience working with shift-based, geographically distributed teams is preferred. - Hands-on experience developing and automating solutions for Mac and/or Windows platforms. - Experience with vulnerability assessment tools like Qualys, Fortify, or Appscan is preferred. - Proficiency in PowerShell or other scripting languages. Additional Information ],