About the Role We are seeking a skilled and experienced Guest Services Professional to join our team as a Concierge. Key Responsibilities: - Serve as a key point of contact for Guests, responding efficiently to their enquiries and providing expert advice on local attractions, dining options, and entertainment venues. - Process and deliver messages for Guests, ensuring seamless communication throughout their stay. - Deliver and safely store Guest luggage, guaranteeing its secure and timely return. Requirements: - A positive attitude and excellent communication skills, with the ability to work effectively in a fast-paced environment. - A commitment to delivering exceptional customer service, ensuring every Guest feels valued and respected. - Flexibility to respond to changing work situations and priorities, working independently or as part of a team. Desirable Qualifications: - Previous experience working in a hotel environment, particularly in a concierge role. Working with Hilton Hilton is a leading hospitality company, dedicated to providing exceptional Guest experiences across our global brands. Our vision is to fill the earth with the light and warmth of hospitality, and we invite you to be a part of it.