Job Description The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Nuvei, a Canadian fintech company, accelerates the business of clients around the world with its modular, flexible, and scalable technology. This technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. We are always looking for exceptional talent to join us on our journey. We live our core values and thrive on solving complex problems while continually improving our product and providing relentless customer service. Your Mission: We are seeking an Integration Specialist to temporarily join our fast-growing team. As an Integration Specialist, you will manage new implementations or enhancements of Nuvei's quickly growing portfolio of merchants. You will participate in all phases of the account configuration, testing, implementation process, and troubleshoot problems with client integrations into our platform. Responsibilities: - A key technical leader who knows payments, especially in implementation technologies, and integration frameworks and can define, design, and implement our platform's different integration methods using sophisticated techniques. - Coordinate integration project timelines, tasks, and development efforts with both the internal engineering team and commercial teams to manage implementation projects and ensure we keep customers on plan and on schedule. - Understanding the supply chain and its technical implications for a client or a partner within our turbulent ecosystem through innovation, service application, and product delivery. - Matrix managing implementation per required solution and supporting client needs for complex configuration, customization, and implementations to our high-level tier prospects and partners. - Establish operational service excellence through the identification of issues, troubleshooting, and execution of technical fixes to improve efficiency, remove obstacles, or create optimal processes and approaches to the business, understanding the payment transaction workflow. - Highly skilled at applying consultative methodologies and solving integration pain points while delivering white-gloved service to our clients and partners. - Provide system configuration support based on changing business needs. - Provide excellent customer service (white-gloved) through active listening on every interaction while adjusting support approach to accommodate client needs. - Support 24/7 team activities to generate timely solutions to tickets escalated to this level. - Comply with performance and quality indicators defined by the organization. - Participate in sessions with suppliers, customers, and the team to establish checkpoints activities, communication channels, SLA's according to local/global market needs. - Attend and manage support cases that require local market knowledge and technical/functional knowledge of the platform. - Identify opportunities for improvement and be creative with a focus on the automation of support activities.