You're the player we're missing on this TOP Team! We’re looking for a Supervisor Lead. You will be responsible for managing the of supervisors and agents assigned to the team, in order to reach compliance and exceed the operational standards. You must check constantly the performance and quality of both supervisors and agents according to the stablished targets. What you’ll be doing: Daily follow up to the TOPS to manage supervisors. Support, motivate, evaluate, and provide coaching to the team. Maximize team’s productivity. The TOP Team is looking for someone who: Has a 90% and up English level. Has al least 1 year of experience as a supervisor or as a lead in sales or commercial accounts. Has experience/knowledge in digital marketing. Has experience leading teams Enjoys helping others and solving situations with a positive attitude. Is proactive, responsible, empathic, and a good listener. Let’s talk about benefits: Long-term contract. Employee fund. Volunteer programs. Career plan. Life insurance coverage. This is what sets us apart: We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world. Make a difference with the TOP Team!