**Responsibilities**: - Identify project resources, monitor work and budget, and mitigate risks v - Ensure satisfactory completion of daily project operations in backing of existing and new clients, including all regulatory requirements - Develop, implement and track appropriate KPIs (key performance indicator) and SLAs (service level agreement) for the group - Recommend and implement new systems and enhancements to securities processing procedures - Provide an in-depth analysis and develop solutions to issues related to securities processing or hedge fund activities - Conduct discovery and due diligence activities with clients to meet their needs - Assess service quality and identify areas for improvement - Advise and coach new/lower level personnel **Qualifications**: - Fluent in both English and Spanish - 6-10 years of relevant experience - Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives **Education**: - Bachelor’s Degree/University degree or equivalent experience - Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**: Operations - Transaction Services - **Job Family**: Securities and Derivatives Processing - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting