Join to apply for the Counselor Exchange COL role at Marriott Vacations Worldwide Exchange Counselor – Foreign Offices DEPARTMENT: Service Center – Latin America Region REPORTS TO: Manager/Supervisor Nature of Work Answers all incoming calls providing quality service to members through services including Exchange, Membership, Getaways and Telemarketing. When applicable, refers calls to proper department to ensure the member is serviced accordingly. Duties and Responsibilities Answers incoming calls promptly, courteously and efficiently following Interval International servicing standards to meet the demands of the incoming call volume. Educates members on Interval’s services to help maximize their benefits by conducting welcome calls. Provides accurate and complete information. Assesses the vacation/travel needs of the member and meets those needs through placing pending requests, depositing weeks, transacting instant confirmations, placing flex waitlist requests, offering and confirming members into Getaway and Flexchange space, providing alternatives, and verifying/updating contact information. Achieves sales goals for Membership renewals, Interval Preferred sales/renewals, Exchange and Getaway confirmations, and maintains quality service standards. Documents all member contacts to support the database used as a reference. Performs other related duties as required. Knowledge, Abilities and Skills High school diploma required. Minimum 6 months experience in sales and service industry. Commitment to taking an English course within the first year of employment. Excellent telephone etiquette. Detail-oriented with good organizational skills. Effective interpersonal skills. Ability to work shifts as needed. Physical Requirements Sitting, viewing a PC monitor, and speaking on the telephone for extended periods. Other Benefits Commissions. Variables within Skill Levels 5 Star – Responsible for servicing top-producing accounts and meeting organizational objectives, with knowledge of exchange terms, inventory policies, and proficiency in AS 400 application. Must have completed at least 6 months as an Exchange Counselor. Additional Information Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitality #J-18808-Ljbffr