**Customer Support Representatives** **Location**: Remote (Monday to Friday, Daily 4-Hour Shift: 0 AM - 4 AM GMT+7) **Compensation**: $250 - $350 (Negotiable) with bonus incentives based on performance **About the Role** Are you a proactive problem solver with a passion for helping others? Join our growing business as a Customer Support Specialist and become the go-to expert for our clients using leading e-commerce platforms like Shopify, WooCommerce, BigCommerce, Wix, and more. In this role, you'll deliver quick, accurate solutions to customer challenges while upholding our high service standards. **Responsibilities** - **Customer Solutions**: Listen carefully, clarify issues, and provide clear solutions for customers concerning our apps. - **Issue Escalation**: Document technical issues and share insights with the product team. - **Task Coordination**: Create support tasks and follow up until issues are fully resolved. - **Relationship Building**: Develop strong, long-lasting relationships with customers and be their trusted advisor. - **Insight Gathering**: Capture customer feedback and trends to help shape future products and services. **Requirements**: - **Excellent English Skills**: Proficient in reading, writing, listening, and speaking (IELTS/TOEIC equivalent to 5.5 or higher). - **Night Owl Availability**: Must be available from 0 AM - 4 AM (GMT+7) on weekdays. - **Highly Responsive**: Ability to resolve problems swiftly while paying close attention to detail. - **Team Player**: Self-motivated and results-driven with a strong people-centric approach. - **Analytical Mindset**: Proven problem-solving skills with a commitment to collaborative success. **Benefits** - **Competitive Salary**: Base rate plus performance-based bonuses, including rewards for 5-star reviews and successful up/cross-selling. - **Growth Opportunities**: Annual salary reviews and the chance to make a significant impact in a dynamic environment. - **Incentive Rewards**: Additional bonuses tied to customer feedback and success metrics. If you’re ready to be part of a supportive team that values innovation, strong relationships, and exceptional customer service, we’d love to hear from you! **Job Type**: Part-time Expected hours: 20 per week **Education**: - Bachelor's (preferred) **Experience**: - Customer support: 1 year (preferred) Application Deadline: 14/07/2025