**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide. The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles. **Responsibilities** - Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide. - Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met. - Provide information, direction and education to Clients regarding Visa Access products and services, ensuring understanding of best practices regarding usage and functionality. - Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the Clients. - Identifies internal procedures, opportunities and value-added solutions that enhance Client experience and work in collaboration with management to implement. - Creates company-wide relationships, in order to support the initiative of providing prompt and efficient service for our clients and leverages these relationships to develop understanding of the tools housed in Visa Access and increase the efficiency in support to clients. - Makes decisions guided by policies and procedures. - Works independently and receives mínimal guidance, once training is completed - Responsible for adhering to Visa’s Key Controls, including the protection of non-public data. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. **Qualifications** Basic Qualifications: Must have a High School diploma or equivalent or relevant work experience Preferred Qualifications 2 or more years of work experience - Must have a High School diploma or equivalent - Needs solid PC skills in a Windows environment. Familiarity with Microsoft Office and Excel is strongly recommended - Must be able to manage multiple service requests with strict time limits - Needs ability to comprehend and translate technical issues into business concepts. - Needs ability to make quick decisions based on client needs - Must be able to set priorities and manage customer expectations. - Excellent verbal and written communication skills required. - Must be accurate, well organized, and detail-oriented - Needs ability to work as part of a high-performing team - Will be responsible for additional duties as needed - Spanish required, Portuguese a plus. - 2 or more years of work experience - Advanced knowledge of ticketing systems related to technical support preferred - Course work in computer science or information technology preferred - Understanding of Visa products and services, risk management tools, and marketing information preferred. **Additional Information** Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.