Job Description We are seeking a highly motivated and detail-oriented Cash Applications Analyst to join our team based in Medellin, Colombia. The ideal candidate will have excellent administrative skills, a strong focus on delivering exceptional service, and superior work product to our clientele. J.S. Held is committed to learning and development and seeks to attract and retain top talent who are creative, self-motivated, and organized. Key Responsibilities - Establish client or payor contact and initiate receivables process - Input and allocate checks and ACH payments into company's practice management system - Work with Billing/Collection staff to investigate and resolve any payment application discrepancies - High volume AR/Collection supporting the team with inquiries. - Respond to payment inquiries (internal/external) - Remove obstacles preventing payment - Develop timelines and agreement with client's on when payment will be made - Record contact information, communications and collection efforts in our ERP system - Follow up as necessary - Investigate and resolve issues related to chargebacks, short payments and outstanding invoices - Various accounting and administrative projects as assigned by management Requirements - C1 or native Level of English. - Experience in an insurance environment is a huge plus - Eye for detail and accuracy is imperative - ERP/proprietary software experience is essential; MS Dynamics experience is a plus - Must be able to work independently with minimum supervision and within a team environment - Must be able to research and reconcile - Experience with third party payors - Have strong Excel, MS Word and Outlook skills - Ability to communicate in both written and verbal format - Ability to build and maintain good relationships with clients as well as internal project managers, area leads and coworkers. - Well organized and detail oriented - Must be able to prioritize tasks - Flexible and able to quickly adapt to new systems and the changing needs of a growing company. - Associate degree or higher preferred - This position is required to work at the office for 3 days a week. - We work a flexible schedule, including support on some Colombian holidays, with US holidays off. Benefits - Our flexible work environment allows employees to work remotely when needed - Generous Annual Leave Policy - Comprehensive Medical Insurance Additional Information J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs.