TCL Industries TCL Industries is a leading global technology company dedicated to bringing a smart and healthy lifestyle to global users by employing forward-looking technologies and services. Key Responsibilities 1. Responsible for the construction of the service provider management platform and operation platform in the region, responsible for the technical support and management assessment of the service providers, and at the same time, do a good job in the construction and training of the service engineer team in accordance with the principle of specialization, and ultimately achieve the continuous improvement and improvement of user service satisfaction and customer service satisfaction; 2. Responsible for the planning and construction of the branch platform service organization and human resources team; 3. Carry out daily technical training, spare parts management and service provider management of the branch, and continuously improve; 4. Effectively manage and use branch service fees to continuously improve service efficiency; 5. Responsible for implementing the headquarters' service policies and systems within the branch, and assist the branch sales department to smoothly carry out promotion and sales activities. Profile and Experience 1. Bachelor degree or above, electronics related majors are preferred; 2. More than 6 years of service work experience, more than 3 years of service department management experience; 3. Have certain home appliance knowledge and service management related knowledge, and have experience in consumer electronics sales companies are preferred; 4. Have strong execution, communication and resource coordination skills; 5. English can be used as a working language. #J-18808-Ljbffr