Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.**Main responsibilities**: - Manage Customer account related to product. - Identify opportunities in key accounts and develop new opportunities in own accounts - Develop close and confident relationship with customer to anticipate their needs. Manage communication and relation with the customer. - Supervise customer satisfaction - Manage post sales activities for all products - Manage the ownership for accounts in both roles as sales and/or customer service - Maintain a clean and accurate Backlog - F2P - Manage short and medium information regarding customer needs and expectation - Establish and keep up to date forecast data into forecasting tool. - Coordinate internal areas to get all information needed for new customer bid. - Provide to order Manager all necessary information to enter customer order in ERP. - Validate with the customer artworks and packaging specification and release the documents in PDM tool. - Manage Customer Complaint in defined tool. Deliver regular and formal reports to his/her manager. **Requirements**: - Bachelor´s Degree in Administration or similar - 2+ years of experience in a service oriented job related with customer or supplier - Microsoft computer package (word, outlook, power point, excel, etc) - Knowledge of the orders management tool (Oracle or MFGpro) Advanced level of English - Customer oriented, Sense of service & availability with the external and internal customers, able to work under a processes oriented organization, organized in his/her self administration and of his/her job duties.