**PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH ** Location: Remote Reports to: Director of Information Technology Employment Type: Full-time Salary: 2,000 USD/monthly About Us We’re a mission-driven company focused on one thing: getting wells to production safely, efficiently, and cost-effectively. We don’t believe in upselling, hidden costs, or trying to be everything to everyone. Instead, we operate as a unified, results-oriented team of completion experts—committed to delivering exactly what’s needed to get the job done right. Position Summary We are seeking an experienced IT Network Lead with a strong background in network administration, particularly with Cisco Meraki environments. This hands-on role will act as the primary technical escalation point for our IT support team, while leading critical IT projects across a predominantly cloud-based Microsoft 365 infrastructure. The ideal candidate has a deep technical foundation, excels in project delivery and mentorship, and embraces service-oriented leadership. CCNA or CCNP certification is strongly preferred, along with a working knowledge of ITIL frameworks and operational excellence. Key Responsibilities - Act as the senior escalation point for advanced technical issues across network, cloud, and endpoint systems. - Lead and mentor the IT support team, fostering a culture of learning and accountability. - Drive the execution of IT operational projects (e.g., cloud migrations, network upgrades, security improvements). - Oversee daily IT operations including service desk performance, user support, incident response, and change management. - Manage and optimize network infrastructure with a focus on Cisco Meraki deployments. - Collaborate with internal stakeholders to align IT services with business goals. - Establish and enforce IT policies, procedures, and best practices with an emphasis on ITIL standards. - Ensure the performance, security, and availability of systems and data across our Microsoft 365 environment. - Partner with vendors for procurement, system integration, and technical support. - Participate in an on-call rotation for high-priority incidents or system outages. Qualifications - Fluent English communication skills required (minimum C1 level). - 5+ years of experience in IT support, systems administration, or operations roles. - 2+ years in a leadership or senior escalation role within IT. - Demonstrated expertise in network administration, specifically Cisco Meraki. - CCNA or CCNP certification is highly desirable. - Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Azure AD, and cloud-based infrastructures. - Experience implementing or working within ITIL-based service management frameworks (certification preferred). - Proficiency in troubleshooting complex issues across multiple systems and platforms. - Understanding of cybersecurity practices, identity management, and endpoint protection. - Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly. - Industry experience in oil & gas, energy, or similar industrial sectors is a plus. - Additional certifications (e.g., Microsoft, CompTIA, ITIL) are a strong advantage. Preferred Skills - Familiarity with automation or scripting (PowerShell preferred). - Experience managing hybrid cloud or legacy-to-cloud migration projects. - Understanding of compliance standards related to industrial or regulated environments. Powered by JazzHR