Join to apply for the IA Project Assistant role at Holafly . Get AI-powered advice on this job and access more exclusive features. Direct message the job poster from Holafly. HRBP @Holafly | The #1 Travel eSIM in Europe | People & Culture | Ex-Rappi About the role We’re looking for an AI Project Assistant to join our team and help us improve and scale our internal AI systems. If you're excited about automation, detail-oriented, and enjoy bridging people and processes, this role is for you. You will support our AI team in planning, executing, and monitoring projects related to automation and conversational intelligence, helping us create smarter, more efficient experiences across Holafly. Support the AI team in planning, tracking, and executing automation and AI projects. Monitor and maintain internal AI systems according to protocols (conversation flows, prompts, automated tasks, etc.). Participate in quality audits to identify errors, gaps, or improvements. Document processes, changes, versions, and key decisions related to AI development. Test new automations and collaborate on their integration into existing tools (e.g., Intercom, CRM, dashboards). Act as a liaison between AI, Product, Support, Tech, and Ops teams for alignment and communication. Propose improvements based on performance data and feedback from operational teams. Requirements to succeed Based in Medellín, Colombia, or open to hybrid work. 1–2 years of experience in project management, tech support, automation, or QA roles. Basic to intermediate knowledge of AI tools like ChatGPT, Notion AI, or similar platforms. Familiarity with tools like Intercom, Looker, Google Sheets, Jira, Trello, Notion. Fluent in English (written and spoken); other languages are a plus. Analytical, detail-oriented, organized in documentation. Passionate about tech and process improvement through automation. Benefits of joining Holafly Shape the future of connectivity for travelers. Fast-paced, collaborative, and flexible environment. Global, remote-first culture (including hybrid roles). Supportive teammates focused on growth and impact. Work on impactful tech reaching millions. Additional details Seniority level: Entry level Employment type: Full-time Job functions: Project Management, Customer Service, Quality Assurance Industry: Travel Arrangements #J-18808-Ljbffr