**What this is all about** We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations. Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world. We strive to help traditional retailers take on the digital world in just a few days. Instaleap has been growing fast over the past two years despite its (at the time) nearly sole product focus. With what is now a leading technology and distinguishing product in the space, it’s time to scale our growth efforts. **Profile** As a Content Support and Quality Analyst, your responsibility will be to ensure our clients (internal and external) know how to use our new features. Also, you will be key to the Customer Support teams by creating content that will aid customers in the usage of our product. You will interact with our customers, and product managers, and support people to solve problems so it is important to have strong communication skills. **What would you do?** - Content Development - Conceptualize and craft educational product and solution content (video and articles) for a variety of platforms with the information Product Managers teach you. - Evangelism - Serve as a company spokesperson and go-to product expert. - E-mailing Content - Communicate new features to clients. - Cooperate and support your fellow Support people in resolving product-related questions. **What we bring to the table** - A growing organization with beautiful (remote if desired) positions and possibilities for personal development - A challenging job that’ll be at the core of our growth ambitions - Paid-time-off (PTO) for 25 days - Rock solid onboarding that’ll set you up for success in your job - Mentoring and coaching by experienced SaaS leaders that can help you elevate your career - Educational budget to support your studies or language courses **Your SuperPowers** - Interest in ops/last-mile delivery. - Fluent in Spanish and English is a MUST - Excellent communication skills (written and verbal). - Ability to build engaging and clear content. **Your experience has been shaped by**: - Experience working in agile environments - Remote collaboration capabilities. (1 day per week at the office) - +1 year of experience creating help center articles