“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals across a worldwide network of over 300 locations on six continents. Our services include consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Job Description Manage the visibility and execution of internal processes to ensure both customer and Expeditors’ service expectations are met. Collaborate with the account team to coordinate and engage our network, ensuring customer KPI and visibility requirements are effectively communicated and addressed. Dedicate yourself to the success of Expeditors and the customer, using ethical business practices, personal commitment, passion, sacrifice, and a focus on fundamental business operations. Communicate and collaborate with the account team on potential risks or exposures to the customer’s business. Provide and manage reporting and visibility tools for the customer. Drive process improvements throughout your district and network. Maintain and update SOPs to ensure customer expectations are documented and executed within our operational teams, including rates, KPI expectations, and customer service requirements. Manage spot quotes or the quoting desk when applicable. Support, prepare, and conduct customer business reviews by analyzing reports to identify trends and improvement opportunities. Monitor billing and receivables, and assist with collections as needed. Serve as a point of escalation within our network. Assist in resolving claims and disputes. Participate in EDI resolution and management when needed. Initiate and own CAPA management to address issues and prevent recurrence. Own the T&I process for new business segments for existing customers if applicable. Measurement of Success Customer KPIs are being met. Financial performance of the customer, including clean AR, healthy margins, and revenue growth. Delivery of process improvements. Qualifications Proficiency in PowerPoint for creating high-quality customer-facing presentations. Proficiency in Excel for generating reports, pivot tables, and charts from proprietary systems. Basic PowerBI skills (desirable) for data updating and filtering. Experience in the logistics industry (desirable). Basic EDI and accounting skills. Additional Information What We Expect From You: Exceptional Customer Service: Exceed customer expectations by anticipating needs, resolving issues promptly, building rapport, and improving satisfaction internally and externally. Job Execution: Consistently complete quality work, adhere to policies, and pursue operational excellence and continuous improvement. Reliability: Meet deadlines, be punctual, organized, and willing to assist colleagues proactively. Communication: Listen effectively and communicate professionally in all formats, providing timely and relevant information. Culture: Promote and embody the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development: Complete at least 52 hours of relevant training annually, participate in development plans, and pursue professional growth opportunities. #J-18808-Ljbffr