Join our team at Convergint Federal (CF). Become part of one of the nation's leading security integrators for the U.S. Federal Government. Convergint Federal (CF) is a systems integration company that is focused on physical security with locations in Maryland, Virginia, Alabama, and North Carolina. CF is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We have the ability to support the entire life cycle of these programs and projects—from security analyses, engineering and design, through installation, operation, and maintenance. CFS is seeking a Service Technician to service our customers in the Columbia, MD area. Job Description The Service Technician plays a crucial role in the installation, maintenance, and troubleshooting of security systems, ensuring the highest level of functionality and customer satisfaction within the Field Operations Department. Value and Beliefs of this Role: The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role, we want you to grow with us and deliver results as an exceptional Service Technician II as a part of the Field Operations Department. This job requires a person who remains professional, organized, collaborative, detail-oriented, and always delivers consistency. Responsibilities: Maintain security systems, including but not limited to access control, video surveillance, and intrusion detection systems. Conduct system upgrades and modifications to meet client requirements and industry standards. Collaborate with project teams to ensure successful implementation of security solutions. Identify and resolve technical issues promptly and efficiently. Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance. Provide remote and on-site support to address client concerns and maintain system functionality. Interface directly with clients to understand their needs and address inquiries. Provide training and guidance to clients on system operation and maintenance. Build and maintain positive client relationships through effective communication and problem resolution. Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes. Collaborate with the technical support team to contribute to knowledge bases and best practices. Ensure that all installations and services meet company and industry standards. Conduct regular quality checks and participate in quality improvement initiatives. Other duties assigned within reason of current role previously specified. Qualifications Minimum high school degree/GED required. Relevant trade certification preferred. Minimum of 3+ years of experience in the installation and maintenance of security systems, with experience with projects of 100K minimum. 1 to 2 product-specific certifications helpful; industry-specific certifications desired; must have or be able to obtain applicable state and/or local required industry licenses as required by state law; must have a valid driver’s license with a clean driving record. The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push, or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position may require Personal Protective Equipment (PPE) use such as safety glasses, hard hat, ear plugs, steel-toed shoes, or work boots, as required on the job site. May require safety vest. Basic construction with some level of electrical or low voltage background. Experience in 1 or more of the following industries: electronic/electrical, fire alarm & life safety, data-cable installation, and/or building automation. Intimate knowledge of field hardware. Ability to read and understand design drawings, PWS, requirements docs, and typical. Understand Life Safety and building codes. Ability to discern the need for escalated support and communicate the need for help. Ability to work with minimal supervision. Requirements Active Driver’s License Lenel Certified Professional (LCP), or Lenel Certified Expert (LCE) certification The job may require lifting objects weighing up to 50 pounds and climbing a ladder. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions. Security Clearances: This position requires a Secret Security Clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance. Additional Information Salary Range: $35/hr-$38/hr Company Benefits: Convergint Federal fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr