Job summary A Lead Onboarding Analyst will be responsible for managing the inbound and outbound lead platform, scheduling consultations, providing exceptional client service by filling notes from clients who call inquiring about cases, and staying on top of the progress of each case to provide monthly updates to our valued clients. Qualifications - Respond to interested leads on social media and transfer them to the pipeline. - Manage and monitor the lead platform (both inbound and outbound). - Schedule consultations and coordinate meetings with attorneys. - Provide customer service by addressing questions and inquiries. - Participate in training and development for professional growth. - Identify lead needs, sell consultations, and process payments. - Provide monthly sales reports to the supervisor. Responsibilities - Weekly Sales : This is the primary KPI. It measures the number of consultations made by the employee each week. - Conversion Rate : This KPI shows the employee's efficiency in converting leads into actual consultations sales. It is calculated as the percentage of sales over the total number of customers attended to. - Customer Satisfaction : This can be measured through surveys or customer evaluations. A high customer satisfaction index is crucial for retaining customer loyalty and increasing repeat sales. - Response Time : This KPI measures how quickly the employee responds to customer inquiries or requests. A fast response can enhance the customer experience and boost sales. - Sales volume by product or service : It may be useful to track which products or services are the top sellers, helping focus sales efforts on more profitable areas. - Gross Profit : It measures how much money is earned after deducting costs associated with sales. A high gross profit margin is important for company profitability. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora