Get AI-powered advice on this job and more exclusive features. Direct message the job poster from DOXA Talent Recruitment & Hiring Specialist | Talent Acquisition Specialist | Human Resources | Recruitment | Selection | Hiring | Headhunting | IT Our Company At Doxa, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly. Our commitment to fostering a vibrant and supportive team culture sets Doxa apart. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive. Location : Must be in Colombia - Remote Environment : Colombian and International Teams Language : Advanced English Non-fixed Term Contract Experience : At least 2+ years of customer service experience in construction, plumbing, HVAC or similar industry required Salary: $4.200.000 COP per month THE ROLE: The Production Coordinator would be responsible for scheduling projects and seeing each project through its life cycle, as well as being point of contact with each customer through all stages of the project. The ideal candidate will be passionate about customer service, an exceptional multitasker, have excellent verbal and communication skills, exercise good decision making and will thrive in a team environment. KEY RESPONSIBILITIES: Provide customer service by managing a high volume of inbound phone calls, emails and text messages. Coordinating with customers regarding scheduling and maintaining communication up to and after the job, performing quality control calls after project completion. Responsible for timely customer communication with current and previous projects within your department. Act as liaison between Customer, Production department and estimators through phone calls, text and email communication. Collect final payment on all completed jobs, maintaining 90% collection rate within your department. Becoming a subject matter expert on Guardian’s warranties, memberships and work orders. Assist Production Manager with department schedule to meet expected revenue by correctly prioritizing work orders. QUALIFICATIONS: 2+ years of customer service experience in construction, plumbing, HVAC or similar industry required. Experience working with homeowners highly desired. 1+ year of ServiceTitan or similar Project Management software strongly preferred. Highly organized and possess the ability to multitask. Capable of quickly making decisions and problem solving when supporting customers over the phone. Excellent verbal and written communication skills. Knowledge of collections and accounts receivable (AR). Ability to empathize with customers and team members, and work independently or in a group setting. Ability to adapt in an a fast-paced environment influenced by weather and customer needs. Strong computer skills and proficient in Microsoft Office applications. Bilingual in English and Spanish a plus. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service and Finance Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at DOXA Talent by 2x Sign in to set job alerts for “Production Coordinator” roles. Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 17 hours ago Business Consulting / Marketing Firm - Remote Project Coordinator Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr