Experienced Virtual Assistant For Short Term Rentals Property Management We are seeking a detail-oriented, proactive, and customer-focused Virtual Assistant to join our team, specifically for managing short-term rental properties on Airbnb. This role requires weekend availability and involves tasks such as guest communication, reservation management, troubleshooting guest issues, and coordinating with vendors. The ideal candidate will have excellent communication skills, experience with short-term rental platforms like Airbnb, and the ability to handle multiple tasks efficiently. Responsibilities: Guest Communication: Respond to guest inquiries promptly, manage booking requests, and provide pre-arrival and post-departure information. Reservation Management: Handle bookings, cancellations, and modifications, ensuring calendar accuracy across platforms (Airbnb, VRBO, Direct Booking). Issue Resolution: Troubleshoot guest issues (e.g., lockouts, maintenance needs, amenity questions) and provide simple solutions. Escalate major issues to appropriate parties if needed. Vendor Coordination: Liaise with cleaners, maintenance personnel, and other vendors to ensure smooth operations and timely service. Check-in/Check-out Procedures: Oversee the check-in and check-out process to ensure guests have a seamless experience. Review Management: Monitor and respond to guest reviews, addressing any concerns or issues raised. Property Listings: Assist with optimizing and updating property listings, ensuring all details are accurate and competitive. Airbnb Claims Process: Handle Airbnb AirCover claims, dispute resolutions, and security deposit issues. Documentation: Maintain logs of guest interactions, issue resolutions, and maintenance coordination. Qualifications: Experience: Previous experience in short-term rental property management, especially on platforms like Airbnb, is preferred. Communication Skills: Excellent written and verbal communication skills in English. Must be able to build rapport with guests and vendors. Tech-Savvy: Comfortable using Property Management Systems (PMS), booking platforms, and various online communication tools. Problem-Solving: Ability to remain calm under pressure, resolve issues quickly, and think on your feet. Organizational Skills: Strong ability to manage multiple properties and tasks simultaneously, ensuring nothing falls through the cracks. Availability: Must be available to work weekends and some holidays, as the short-term rental business operates 24/7. Requirements: Availability to work weekend shifts. Excellent written and verbal communication skills in English. Strong organizational and multitasking abilities. Flexible schedule with the ability to work extra hours when necessary. Prior experience in customer service, virtual assistance, or property management is a plus. Proficiency in using property management software and other relevant tools. High level of professionalism, reliability, and attention to detail. Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Sales and Management Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr