SENIOR BUSINESS ANALYST (SALESFORCE)

40.000.000 - 80.000.000


2 days ago Be among the first 25 applicants EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking an experienced Senior Business Analyst with expertise in the Salesforce platform to join our team. Our client is undergoing a transformative initiative to implement a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This solution aims to enhance engagement and operational efficiency for patient- and HCP-facing websites, as well as call center operations. Responsibilities

Gather and analyze business requirements and prepare detailed backlogs for use cases Design Salesforce-enabled digital assistant solutions to support business objectives and improve engagement Recommend Salesforce enhancements to improve functionality, usability, and performance Collaborate with stakeholders to ensure alignment between business needs and technical solutions Facilitate workshops and discussions to identify and refine business processes for Salesforce integration Document requirements, workflows, and use cases to ensure clear communication across teams Support project planning and execution by providing business analysis expertise Conduct testing and validation to ensure Salesforce solutions meet business and regulatory requirements Provide insights and recommendations to optimize Salesforce-powered systems

Requirements

At least 3 years of experience as a Business Analyst, with a focus on Salesforce solutions In-depth knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot functionalities Experience working with AI-driven digital assistant solutions such as AgentForce, NLP bots, or chatbot integrations Understanding of regulatory compliance such as HIPAA and GDPR Proficiency in connecting Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow Expertise in stakeholder management and documentation of business analysis artifacts Ability to plan business analysis activities and manage business analysis information effectively Experience estimating efforts for business analysis tasks and deliverables Strong problem-solving skills with the ability to identify business challenges and propose effective solutions Fluent English communication skills, both written and spoken, at a B2 level or higher

We offer

International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn







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