Sports Program Manager (Tennis & Pickleball) Location: Bogotá or nearby areas (90% Remote with 4 weeks of face to face check ins per year) Schedule: Full-Time | Monday–Thursday 10AM–7PM, Friday 8AM–5PM Equipment: Must provide own computer and have strong internet connection Compensation: $4M–$5M COP/month depending on experience Franco Racquet Sports is hiring a full-time Program Manager to help grow and oversee tennis and pickleball programs across the US. You’ll own and operate a portfolio of programs — like running your own small business — with the support of our HQ team. This is a client-facing operations role, not a call center job. You’ll speak directly with customers, organize logistics, manage local coaches, and be accountable for the performance of your programs. What You'll Do - Own and lead your assigned programs: their success is your responsibility - Communicate with customers via email, text, and phone in a professional and proactive way - Follow up with leads and manage new sign-ups within 24–48 hours - Coordinate coaches, rosters, and schedules - Track performance metrics and solve problems independently - Use backend tools such as Acuity, Google Sheets, and internal systems Requirements - Based in Bogotá or surrounding areas - Advanced spoken and written English (you will be tested) - At least 3 years of work experience in operations, coordination, or customer-facing roles - Strong communication, organizational, and follow-through skills - Independent thinker who can make decisions without constant supervision - We’re looking for people who can think critically and act with ownership Additional Details - Full-time schedule: Monday–Thursday 10AM–7PM, Friday 8AM–5PM (Colombia time) - Remote position, but must be based locally - Payment made via international transfer - You are responsible for your own EPS, pension, and local taxes - Room for growth based on performance Job Types: Full-time, Part-time Expected hours: 40 per week