Position Summary: Horatio is looking for a Training Director to build, design, and oversee all training programs within the organization. The Training Director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. To be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. Ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. Responsibilities: - Build, test, and implement client training programs from scratch to reduce ramp time, improve performance KPIs, and advance quality standards. - Use performance reviews and skills gap analyses to identify training needs per department, team, and individual - Plan training programs based on client and business goals - Oversee learning activities, curriculum, and resources - Manage quarterly and annual training budgets - Evaluate the results of learning courses - Implement coaching sessions and mentorship programs to establish a culture of continuous learning - Recommend new training methods (including e-learning courses and game-based platforms) Required skills and experience: - Advanced-near native English proficiency is required. - 5+ years of experience as a Training Director, Training Manager, or similar role. - In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning, and coaching) - Experience organizing training activities in a corporate environment - Hands-on experience with project management and budgeting - Proficiency in Learning Management Systems (LMS) - Excellent communication and leadership skills - BSc/MSc in Human Resources, Learning, and Development, Organizational Psychology, or relevant field. Education and Experience: - Proven experience as a Training Director or similar roles within the BPO industry. - Bachelor's Degree in Business Administration, Industrial Psychology, Marketing, or related fields. - A Master's in Business Administration is preferred, but not required. Powered by JazzHR