About our company. We are a leader in the frozen and refrigerated meat trading industry, focusing on Pork, Beef, Poultry, and Vegetables since 2011. We have offices, customers, and vendors located around the region and globe, including 20 countries we sell to and +10 countries we currently buy from. Job Summary: The Logistics Coordinator coordinates client logistical operations, ensuring all systems are updated with supplier and shipping information; Coordinates import and export shipments, assisting with customs clearance, inland transportation, bookings, and cargo tracking, as well as handling customer queries relating to deliveries. We thrive in a fast-moving environment with an entrepreneurial mindset, great cultural fit, and bring structure to ambiguous situations. Key Responsibilities: - Answer general customer inquiries regarding order status, pricing, tracking, and bookings. - Daily contact with suppliers regarding purchase order status, production completion dates, and booking dates. - Invoicing and coordinating shipments; including ground, air, and ocean. - Compiling reports and providing support to other staff members. - Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. - Evaluate and recommend the best carrier for international shipments. - Complete all paperwork requirements for international shipments. - Schedule and confirm pickups with carriers at our domestic distribution center as well as our international suppliers or vendors. - Confirm deliveries, and debug late shipments, including issues with shipments in transit. - Maintain excellent relations with logistics companies, carriers, and suppliers. - Communicate with customers as required to answer logistics-related questions and proactively resolve any issues that may arise. - Ensure logistics planning meets service and cost targets. Negotiates contracts for freight forwarders, brokerage, and freight movement. - Oversees inventory receipt and costing (overseas shipments) and inventory transactions (adjustments, transfers). - Coordinates with all areas of operations regarding inventory availability, i.e., customer service, warehouse, production, sales, and order entry. Required Experience and Skills: - 3+ years of experience in order management and supply chain. - BS degree in business or related field, with focus on supply chain and/or logistics, strong academic track record, or equivalent years of experience. - Quick and accurate data entry skills. - Exceptional ability in Microsoft Office Suite with emphasis on Excel and Access as analytical tools. - Experience in SAP Business One. - Highly organized and detail-oriented with strong focus on accuracy, quick to learn. - Excellent oral and written communication skills. - Enjoys helping and interacting with other people, always friendly and courteous. - Excellent judgment and discretion in handling difficult situations. - Strong work ethics and natural team player who helps others succeed. Why work for us? We recruit and hire people who think like owners, entrepreneurial in spirit. Our values-based culture is deeply rooted in honesty, transparency, communication, commitment, responsibility, and most importantly, a genuine attitude. Our fun and energetic environment provides employees with a sense of belonging, as people are at the heart of all we do.