MOVE Your Business is proud to represent a U.S.based client that is redefining the future of housing. Positioned at the heart of the fast-growing real estate industry, our client is making bold strides toward a visionary 2030 future. In this role, you'll have the opportunity to use your curiosity and passion to help shape the next generation of real estate analysts, advisors, and technologists. **Benefits**: - Competitive salary ($750/month) - Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 - $50) - Strong support system - Salary increase starting in your first year of employment (based on performance) - Health benefit ($30/month) - No computer activity monitoring - Training materials for upskilling provided - Paid holiday leaves (depending on the holidays that the client observes) - Paid sick leaves (sick leave convertible to cash if perfect attendance) - Paid planned leaves - Internet Allowance ($25/month) **Key Responsibilities** - **Customer Support & Issue Resolution**: - Escalate unresolved or complex issues to the Senior Customer Support Manager or relevant internal teams. - **Case & System Management**: - Maintain detailed and accurate case records within the CRM system **(Salesforce)**. - Follow internal processes for ticket tracking, issue escalation, and resolution documentation. - **Cross-Functional Collaboration**: - Work closely with Product, Engineering, and Customer Success teams to ensure customer feedback is shared and addressed. - Participate in cross-departmental initiatives to enhance the customer experience. - **Knowledge Management & Continuous Improvement**: - Assist in developing and maintaining internal knowledge bases and external help resources. - Stay current on product updates, tools, and industry best practices through ongoing training. - **Ad Hoc Support**: - Perform other duties and special projects as assigned by management. - Assist with temporary tasks or urgent requests to support operational needs. **Requirements**: - **1+ years of client-facing experience, preferably in a B2B SaaS or technical support setting.**: - Bachelor’s degree in Business Administration, Communications, or a related field—or equivalent experience. - Excellent verbal and written communication skills with a strong customer-first mindset. - Strong problem-solving skills and attention to detail; familiarity with working with data is a plus. - Proficiency in Microsoft Office Suite, especially Excel. - **Experience with Salesforce or other CRM platforms is highly desirable**. - Self-starter who can work independently and collaboratively in a remote environment. **Working Hours**: Full Time (40 hours per week) Monday through Friday 8 AM - 5 PM Pacific Time/Mountain Time **About Us**:MOVE Your Business** is an outsourcing company based in Southern California, dedicated to empowering both businesses and professionals. We connect growing companies with skilled virtual talent while creating meaningful, long-term opportunities for our team members. As a fast-growing player in the outsourcing space, we’re committed to building partnerships that drive success and to fostering a supportive, inclusive environment where our people can thrive and grow with us. Application Question(s): - How many years of experience do you have in Customer Support? - How many years of experience do you have in using Salesforce?