Senior Specialist eComm Post Order Operations Purpose and Overall Relevance for the Organization: Key contact to drive and g uarantee maximum level of service on LAM eCom post order operations (payments, orders and returns), monitoring the operation in a daily basis, leading the eCom order process with Customer Service team as well as internal stakeholders, SCM, IT, Finance globally and locally to deliver the maximum Customer Satisfaction and NPS. Key Responsibilities: stylemargin:top:0.0in;margin:bottom:0.0in typedisc: : Daily monitoring of key operational KPIs: Approval rate, risk rejections, cancellations, processing times, delayed orders. stylemargin:bottom:0.0in;margin:top:0.0px: : Ensure operational deviations and technical problems are raised on time to the correct support teams, assure solutions and/or follow escalation processes. stylemargin:top:0.0in;margin:bottom:0.0in typedisc: : Develop and maintain digital tools and reports that facilitate real:time monitoring of the operation. stylemargin:top:0.0in;margin:bottom:0.0in typedisc: : Support on operational tasks of the end:to:end ecommerce processing. stylemargin:top:0.0in;margin:bottom:0.0in typedisc: : Support project implementations/go:lives/sustain phases for LAM countries. stylemargin:top:0.0in;margin:bottom:0.0in typedisc: : Drive Customer Service topics related to payments, order processing and returns, looking to reduce the level of contacts by proving operation service excellence to adidas consumers. Key Relationships: stylemargin:bottom:0.0in;margin:top:0.0px: : Customer Service : Global Technical Support : Service Management : Global Payments : Local SCM teams : Regional SCM teams Knowledge Skills and Abilities : stylemargin:top:0.0in;margin:bottom:0.0in typedisc: : University degree or equivalent education required : Broad and deep theoretical understanding of functional area : Minimum 2 years experience in job or job function Requisite Education and Experience / Minimum Qualifications: stylemargin:top:0.0in;margin:bottom:0.0in typedisc: : 2 Years experience