Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs. This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years, serving a diverse range of industries in over 20 countries and managing more than 15 million endpoints globally. As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' success **Essential Duties and Responsibilities**: Build expertise in **Kaseya software modules** and conduct in-depth **Technical Account Reviews** Identify and resolve customer obstacles related to product usage Collaborate with Product, Technical, and Ops teams to drive closure on technical issues Ensure customers have an actionable plan for using **all available features**, including integrations Position and sell **professional services and training** to improve adoption Share new product features, enhancements, and best practices Create opportunities for upsell by identifying interest in new modules Continuously learn through training, hands-on experience, and tech development programs Understand the business needs for implementing IT management in MSP, enterprise, and mid-sized companies Deliver pre-sale **solution design** (functional + technical aspects) Provide high-volume, **customized client demos** Take a leadership role in **solution enhancement** discussions and present **product roadmaps** ** What You’ll Bring**: **3-5 years** of experience in a customer-facing **Technical Account** or Customer Success role **1+ year** of network management or support experience (preferred) Experience resolving customer issues for **SaaS/Tech** solutions Strong **presentation and communication** skills Proven ability to **identify opportunities** and act on them ️ Familiarity with RMM systems, PSA tools (Helpdesk, CRM), documentation, backup, or security platforms ️ Knowledge of **Microsoft systems administration** (Servers & Workstations) Understanding of **networking technologies** (CCNA, Network+, etc.) Sales or pre-sales experience is a plus Enterprise software implementation & consulting experience Personal commitment to **continuous professional development** College or technical degree (preferred) ️ **Proficient in Portuguese** **Benefits**: **Competitive salary** in Colombian pesos (COP) **Private medical insurance** **Continuous training** and mentoring Opportunity to work with a **leading global IT company** **This is an Excellent Opportunity!**: If you meet the requirements, we’d love to start a conversation with you. Don’t miss your chance to work with a global tech leader on the rise!