Network Operations Specialist This is an exciting opportunity to join our team as a Network Operations Specialist. The successful candidate will be responsible for monitoring and maintaining the IT infrastructure, identifying and resolving system issues promptly, and collaborating with various teams to optimize IT systems performance. This role acts as the first line of defense in the IT operations management process, working to prevent downtime and mitigate the impact of any disruptions. Key Responsibilities: - Monitoring: Continuously monitor network and server performance using specialized tools and software to ensure optimal uptime and functionality - Incident Management: Identify, diagnose, and resolve network issues promptly. Escalate complex problems to higher-level support teams as necessary - Preventive Maintenance: Perform routine checks and maintenance to prevent potential systems issues and ensure network reliability - Documentation: Maintain accurate records of IT incidents, changes, and performance metrics. Prepare detailed incident reports and summaries and contribute to Root Cause Analysis (RCAs) assessments following incidents - Collaboration: Work closely with internal teams, such as IT support, network engineers, and system administrators, to address network-related concerns and implement improvements - Cyber Security: Monitor Cyber-security systems for potential threats and vulnerabilities. Assist in implementing security protocols and measures to protect the network - Customer Support: Provide technical support and guidance to users experiencing systems issues. Communicate effectively to ensure users are informed of resolution progress - Continuous Improvement: Stay updated with the latest industry trends and technologies. Suggest improvements to enhance systems performance and efficiency - On a typical day, a NOC Agent may perform the following tasks: - Perform network and server monitoring - Maintain runbooks and procedures - Perform RCA - Report on network performance - Resolve network issues - Monitor cybersecurity systems - Assist in implementing security protocols Requirements: A bachelor's degree in computer science, Information Technology, or a related field is preferred. Experience: - Relevant certifications, such as Cisco Certified Network Associate (CCNA) or CompTIA Network+, are advantageous - Previous experience in a network operations or IT support role is highly desirable. Familiarity with network management, network troubleshooting, and monitoring tools are essential Skills and Qualifications: - Technical Skills: Proficiency in ServiceNow configuration, customization, scripting, and integration with other IT systems - Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights - Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders - Team Player: Ability to work collaboratively in a team environment and build strong relationships with colleagues and stakeholders - Ability to handle high-pressure situations and respond quickly to network incidents to minimize downtime and impact - Ability to work with vendors and follow-up on RCAs to avoid future repeat incidents Strong dedication to clear and concise documentation and creation of knowledge objects and lessons learned Benefits: Referrals increase your chances of interviewing at this company by 2x. We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.