Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Content Writer (product focus) Augusta Ga At TaxSlayer , we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds. TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season. The Content Writer (UX/product focus) will play a key role in shaping the in-product content experience for a leading consumer DIY tax software. This role focuses on crafting clear, concise, and helpful content that guides users through the tax filing process with confidence and ease. The position contributes directly to improving user experience, increasing product clarity, and supporting business goals through thoughtful, user-centered content design. Core Responsibilities Collaborate with cross-functional teams – including product managers, designers, engineers, support, marketing, and user research – to align content with product goals and user needs. Develop and maintain in-product content that supports user tasks and enhances usability. Take a holistic approach to ensure every experience aligns with the brand’s voice, creating cohesive and meaningful interactions. Present and justify content decisions to stakeholders using data, research, and UX best practices. Maintain and evolve the content style guide to contribute to design system documentation for enhanced efficiency and visibility. Use tools like Figma or Sketch to work directly within design files. Promote a seamless customer experience by providing content for additional channels like SMS, support articles, transactional emails, and more. Success Metrics Quality and clarity of in-product content as measured by usability testing and customer feedback. Timely delivery of content aligned with product release schedules. Stakeholder satisfaction and alignment across teams – keeping appropriate parties aware of enhancements and potential roadblocks. Impact on user engagement, task completion rates, and reduction in support inquiries. Required Qualifications Education & Experience: Bachelor’s degree preferred in English, Communications, Human-Computer Interaction, or a related field. 3-5 years of experience with UX content, ideally within financial, tax, SaaS, or similar industries . Strong understanding of UX principles and how content supports the user journey. Exceptional reading and writing skills with the ability to distill complex information into clear, user-friendly language. Keen attention to detail and a self-starter mindset with a strong sense of ownership and accountability. Excellent communication and presentation skills, with the ability to explain content strategy and decisions to cross-functional teams. Familiarity with design tools such as Figma and Sketch, and experience creating and iterating on content in context. Knowledge of plain language principles, accessibility standards (e.g., WCAG), and inclusive design practices. Physical & Work Environment Requirements Ability to work in a hybrid environment (remote and on-site in our Augusta, Ga office). Prolonged periods of sitting and computer use. APPLY TODAY and be sure to opt in to text communication with our recruiting team! What we offer: At TaxSlayer we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program. - We offer flexible remote and/or hybrid work options when possible, depending on the role. - Exempt Salaried employees receive a generous PTO bank, in addition to Paid Holidays. - Insurance: Medical, Dental, and Vision insurance offerings from Aetna and Guardian. Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. - 401K with 150% match on up to 3% contribution - Performance-based bonus and salary review process - Other offerings: Wellness Program, Life Insurance for employee, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Education Assistance, company-paid parking, on-site fitness facility, company store, and unlimited free coffee. Please note: As a federal contractor, we are responsible to ensure our employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise. Legal Disclaimers TaxSlayer is an equal opportunity employer and complies with all applicable laws regarding discrimination. Employment is based on qualifications, merit, and business need. This job description is not intended to be all-inclusive and may be subject to change to meet business needs. #J-18808-Ljbffr Required Skill Profession Comunicación Y Rr. Pp.