Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1). The Team Leader will be required to work On-Site in Barranquilla City. JOB SUMMARY: The Team Leader is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation. RESPONSIBILITIES: - Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls. - Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements. - Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups. - Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing. EDUCATION AND EXPERIENCE: - 2+ years of experience in Leadership roles. - Advanced English proficiency. - Microsoft Office (Teams, Outlook), LSG Portal, 3CX. BENEFITS - High competitive salary. - Schedule from Monday to Friday (Weekends Off). - Growth opportunities. - Great environment. Located in: Barranquilla City. #J-18808-Ljbffr Required Skill Profession Gestión Y Dirección