**IT Change Management & Commercialization Engineer**: Cota - Colombia **IT Change Management & Commercialization Engineer** **Job Summary** Change Management & Commercialization Engineer is responsible for day-to-day facilitation of the Change & Commercialization processes. This role is focused on the management and administration of all Changes and Commercialization requests. **Essential Responsibilities & Duties** - Quality checking newly raised Changes. Validates eligibility of Change, implementation steps, applicable risk mitigations, backout plans and planned schedule - Reviewing standard Change proposals for inclusion in the Standard Change Catalog - Reviewing unsuccessful Changes for future improvements - Chairing CAB meetings - Managing CAB agendas - Facilitating emergency Change approval - Reviewing retrospectively raised Changes for process compliance - Managing the overall schedule of Changes - Managing Change models - Documenting and maintaining the process and procedures - Monitoring, measuring, and reporting on the effectiveness of the process - Continually improving the process **Previous Experience and Competencies** - 2+ years of Change Management experience - Deep understanding of change management principles, techniques & tools - Basic understanding of IT Infrastructure - Experience leading Change Advisory Board meetings (CAB) preferred - Operational knowledge of ServiceNow ITSM package, especially Change Management module - ITIL v4 certified - Knowledge of Agile, and Product/Project Management frameworks preferred **Behaviors** - Ability to work independently as well as in a team environment - Ability to identify gaps and work proactively - High emotional quotient (EQ) and ability to build rapport with team members and stakeholders - Ability to work under pressure and prioritize workloads - Excellent writing, communications, and presentation skills