Hey, it's time for you to join us in showing the world that we are a company changing paradigms, revolutionizing hours, minutes, and seconds! Do you want to know why Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of EVERYTHING, with equal opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Did you like what you have read so far? Find out how you will deliver magic with us through your Rappi mission. Here's how it impacts our ecosystem: Cargo is Rappi’s B2B logistics as a service (LaaS) solution. Currently, Cargo operates with a handful of retailers and is in constant development. Our goal is to become Latam leaders in "last-mile as a service," developing a robust solution and streamlined operations to scale, helping our partners excel in e-commerce, identifying opportunities inside and outside our operations. We are looking for a global Customer Success Sr Analyst for our Cargo team, passionate about tech and highly analytical. You will support sales teams in designing growth and operational strategies to maximize value across our 9 countries. As part of Rappi, your responsibilities include: Applying growth strategies to increase order potential of small and medium allies Managing collections, including settlement, invoicing, and collection processes Achieving quality metrics targets Identifying process improvements and proposing solutions Implementing growth campaigns and consulting with partners Communicating market feedback to develop technical features Designing analytics sharing methods and standardizing dashboards Requirements to join this neon universe: 3-6 years of experience in analytical roles in tech or logistics Bachelor's degree in a quantitative or business field Stakeholder management skills Fluency in English or Portuguese Problem-solving and data storytelling abilities Proactive, entrepreneurial attitude Intermediate/Advanced Excel and SQL skills Worker type: Regular Company: Rappi Technology Colombia For more info, visit our website https://about.rappi.com/es and check reviews on Glassdoor . We are waiting for you to build and deliver the magic together! #Rappi #J-18808-Ljbffr