Why SoftwareOne? Success at SoftwareOne is not definedby what you do for yourself, but by what you deliver for ourcustomers, the business, and for the employees around you.SoftwareOne employees are energized, agile, and are laserpassionate about delivering special Customer Happiness and results.Our leaders empower and encourage their teams and provide a workingenvironment that delivers incredible levels of Employee Happiness.We are low ego. Our leaders operate with a high level of team butcan work at speed to lead change in a global economy. We are aleading global provider of end-to-end software and cloud technologysolutions, headquartered in Switzerland. Our 8,700 employeessupport our approximately 65,000 customers in their digitaltransformation. The role We are thrilled to announce an opportunityto join our team as: Support Analyst Scope: Full-time | On siteWhat Makes This Opportunity Unique As a Support Analyst, you willwork in a dynamic and collaborative environment that emphasizesyour career development and values your contributions. You willplay a pivotal role in ensuring the smooth and efficient operationof our systems while providing exceptional support to end-users.This is an exciting opportunity to be part of a company thatencourages growth, learning, and the delivery of high-qualityservice in a fast-paced tech environment. Key Responsibilities -Deliver high-quality service to users, offering timely andeffective solutions to requests and issues. - Lead and resolveincidents and requests across various operational areas. - Diagnoseand fix complex technical issues, advancing as needed whilefollowing defined advancing channels. - Work closely with teamsfrom different functions to ensure operational issues are addressedpromptly and efficiently. - Maintain and support hardware andsoftware infrastructure to ensure optimal performance. - Ensureincident management processes are followed, from initial reportthrough to resolution. - Develop and maintain documentation forfixing, operational procedures, and user guides. What we need tosee from you Profile Requirements - Technician, Technologist, orProfessional in Systems Engineering, Electronic Engineering,Software Engineering, or related fields. - Demonstrable experiencein providing on-site support as a support analyst in a similar ITenvironment. - Strong knowledge of operational workflows andsupport procedures. Required Skills - Expertise in equipmentmaintenance, both at the hardware and software levels, includingprinters, VPN, and technical diagnostics. - Experience withmanagement tools, equipment support, and incident managementsoftware. - Strong problem-solving abilities and the ability tomanage multiple tasks simultaneously. - Outstanding communicationskills and ability to effectively communicate with different teamsand users. - Ability to work under stress and handle challengingsupport situations efficiently. Preferred Skills - Familiarity withITIL frameworks and standard methodologies for incident management.- Experience in IT support in a large-scale, enterprise-levelorganization. - Ability to support a wide range of systems andplatforms. Benefits: - A thoughtful culture with lived values foran appreciative and encouraging work environment. - Opportunity todevelop your potential in a personalized way and according to yourobjectives within the role. - Health policy for you andpreferential rate for your family. - 100% disability payment. -Economic incentive program for employee referrals for activepositions. - You will be part of one of the most driven EmployeeFunds in the industry where you will have access to savings,credits, and special agreements with allied brands. - Spaces forleisure, celebrations, and recreation for your physical and mentalhealth. Job Function Software & Cloud AccommodationsSoftwareOne welcomes applicants from all backgrounds and abilitiesto apply. If you require reasonable adjustments at any point duringthe recruitment process, email us [email protected]. Please include the rolefor which you are applying and your country location. Someone fromour organization that is not part of the decision-making processwill be in touch to discuss your specific needs, and we will makeevery effort to accommodate you. Any information shared will bestored securely and treated in the strictest of confidence in linewith GDPR. At SoftwareOne, we are committed to providing anenvironment of mutual respect where equal employment opportunitiesare available to all applicants and teammates without regard torace, color, religion, age, sex, national origin, disabilitystatus, genetics, protected veteran status, sexual orientation,gender identity or expression, or any other characteristicprotected by federal, state, or local laws. Additionally, weencourage experienced individuals that have taken an intentionalcareer break and are now prepared to return to work to explore ourSOAR program. #J-18808-Ljbffr