Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IGT Solutions We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. We are looking for the position of an Assistant Manager-System Implementation to lead Microsoft Infrastructure team in a Contact Centre services environment. The position is responsible to develop overall network IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. Education and Essential Experience: - Bachelor's degree in Engineer. - 7 to 8 years overall experience. - Has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support. - Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc. - Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. - Compliance and security related understanding. Required Skills & Experience: - 3-4 years in IT Infrastructure - English level: B2 to C1 (Oral and Writing) - At least 4 years of End user applications support experience in a professional services environment. - This is a individual contributor role - Strong Hands-On experience on the following technologies but not limited to - Office 365, SSO and SAML integration - On Prem to cloud migration. - Strong customer service focus and experience. - In depth knowledge of managing Hybrid Data center primarily Microsoft Infrastructure. - Strong experience in managing O365, designing and deploying solutions on Microsoft Azure platform, Good knowledge of Azure IaaS (VMs, VNET, VPN Gateways and Express Route). - Experience in Migration of various on prem Infrastructure and IT services on Cloud (IAAS, PAAS, SAAS). - Cloud Identity management, Integration of new applications into the cloud. - Ability to lead and develop technical talent (performance management, coaching, mentoring). - Strong understanding of VMware, Hypervisor, Clustering and DR. - Ability to evaluate and leverage technology, industry, and competitive knowledge to apply the most current and appropriate ideas in a forward-looking manner to support the business. - Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple priorities simultaneously. - Proven knowledge of data storage and backup solutions. - Proven knowledge of security and compliance and Audits. - Proven knowledge of systems monitoring tools (both on prem and cloud). - Experience with Networking, application development, configuration, and deployment are a plus. Job Responsibilities: - Develop IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. - Conduct research and make recommendations on products, services, in support of IT infrastructure. - Set direction and priorities for infrastructure projects, improvements, and other enhancements. - Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure. - Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services. - Develop disaster recovery plans and conduct testing to detect faults - Ensure information systems and data are secure while maintaining functionality. - Promote a culture of strong communication, accountability, service-oriented delivery, rewards, employee engagement, and staff development. We Offer: - Indefinite term contract + benefits according to law. - Professional growth in the company (professional career). - Biweekly payments. - Immediate hiring. - Full availability + 2 days off per week. - WFO. About IGT Solutions IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services. IGT employs more than 11'000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. - IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Seniority level - Seniority level Director Employment type - Employment type Full-time Job function - Job function Business Development, Administrative, and Information Technology - Industries Telecommunications and Telephone Call Centers Referrals increase your chances of interviewing at IGT Solutions by 2x Get notified about new Information Technology Manager jobs in Bogota, D.C., Capital District, Colombia. Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 3 hours ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago IT Asset Manager - City Storage Systems - Bogota Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 21 hours ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia COP6,000,000.00-COP6,500,000.00 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $48,000.00-$60,000.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Manager, Measurement Insights & Enablement-R-250763 Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 month ago Sr. Project Manager - Communications & PR Bogota, D.C., Capital District, Colombia 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr