About the Role Key Responsibilities: - Act as a business partner for assigned Patient Support Programs (PSPs), ensuring operational excellence. - Monitor vendor performance and provide insights to improve patient and healthcare professional experiences. - Collaborate on the design and implementation of innovative PSP solutions. - Support vendor assessments and onboarding for new program initiatives. - Manage PSP budgets and track monthly expenses to ensure financial compliance. - Develop patient education materials and lead initiatives to enhance service delivery. - Coordinate contracts, purchase orders, and internal processes for PSP operations. - Oversee distribution and control of support doses linked to PSPs. - Maintain and update standard operating procedures and conduct risk assessments. - Monitor vendor compliance and drive corrective actions based on quality evaluations. - Proven ability to collaborate across functions and manage multiple priorities effectively. - Strong attention to detail and commitment to operational excellence. - Strategic and analytical thinking to support data-driven decision-making. - Excellent verbal and written communication skills in Spanish. - Demonstrated business partnering capabilities in a healthcare or pharmaceutical setting. - Experience managing budgets and tracking financial compliance. - Familiarity with vendor management and performance evaluation. - Basic to intermediate proficiency in English for professional communication. - Experience working with digital tools or platforms to support patient engagement initiatives. - Knowledge of healthcare compliance standards and patient data privacy regulations. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Company / Legal Entity CO01 (FCRS = CO001) Novartis de Colombia S.A #J-18808-Ljbffr