Join or sign in to find your next job Join to applyfor the AWS Sr. Consultant role at NeuraFlash 1 month ago Be amongthe first 25 applicants Get AI-powered advice on this job and moreexclusive features. Why NeuraFlash: At NeuraFlash, we areredefining the future of business through the power of AI andgroundbreaking technologies like Agentforce. As a trusted leader inAI, Amazon, and Salesforce innovation, we craft intelligentsolutions—integrating Salesforce Einstein, Service Cloud Voice,Amazon Connect, Agentforce and more—to revolutionize workflows,elevate customer experiences, and deliver tangible results. We areproud to be creating the future of generative AI and AI agents,with Salesforce launching Agentforce and NeuraFlash being theexclusive partner for its private beta, now ranked as Salesforce's#1 partner for Agentforce. Be part of the NeuraFlash journey andhelp shape the next wave of AI-powered transformation. Collaboratewith experts passionate about leveraging technologies likeAgentforce to create impactful customer outcomes. Your work couldinvolve developing AI bots, streamlining operations, or buildingsolutions with generative AI technologies. As an Sr. AWSConsultant, you will have the opportunity to: - Support customersin adopting Amazon Connect solutions, ensuring successfulimplementation and positive outcomes. - Conduct technologyassessments and audits to identify ROI and outcomes for migratingto CCaaS AWS Connect Platform, enhancing agent experience andproductivity. - Educate customers on AWS value propositions andparticipate in architectural discussions for successful clouddeployment. - Facilitate business process reviews, understandrequirements, and document needs for solution design. - Translatebusiness goals into actionable user stories for development teams.- Act as a liaison between technical teams and stakeholders,communicating clearly and managing expectations. - Review andapprove Solution Designs with Solution Architects, ensuring bestpractices. - Gather business requirements and collaborate withSolution Engineers and Architects to generate estimates andtimelines. - Deliver end-user training and documentation.Qualifications: - Customer-facing contact center experience -Experience integrating WFM, CRM, and contact center solutions -Knowledge of protocols and APIs like WebRTC and SIP - Hands-onscripting/coding skills (Python, Java, C#, .NET, Node.js) -Excellent communication and presentation skills, comfortable withexecutives and IT management - API integration expertise - Strongtroubleshooting skills - Experience with CloudFormation, ContactFlow Design, Lambda, Lex, and Call Center Routing - Knowledge ofautomation tools (Jenkins, GitLab CI/CD, CodeDeploy) -Understanding of contact center architecture - Experience intech/software sales, pre-sales, or consulting - Advanced AWSservices and architecture knowledge - Salesforce knowledge,especially Service Cloud - Experience with other contact centerplatforms (Genesys, Cisco, Avaya, Twilio) - Workforce Managementsolutions experience - Experience with outbound dialers andcampaigns - Familiarity with Agile and Scrum methodologies - AWSCloud Practitioner Certification - AWS Developer Associate orProfessional Certification - AWS Solution Architect Certification -Salesforce Certified Administrator What it's like to be part ofNeuraFlash: - Remote & In-Person: Work from our HQ, regionalhubs, or remotely across the US, Canada, or India. - Travel: Up to25% travel for certain roles, exploring new places while impactingclients. - Flexibility: Work hours around personal commitments; wevalue results over hours. - Collaboration: Your voice matters;participate in town halls and company meetings. - Celebrate Often:Engage in fun activities like contests, parties, and themed events.Location: Flexible within the US, Canada, or India, based on yourpreference and role requirements. Seniority level - Mid-Seniorlevel Employment type - Full-time Job function - Engineering andInformation Technology Industries - Software Development#J-18808-Ljbffr