Customer Experience Research Role This role is part of the Customer Experience & Engagement organization and is responsible for contributing to the full research process, including planning, execution, data analysis, insights generation, report writing, storytelling, and defining success metrics. The CXRBS team leverages primary and secondary research to create effective customer experiences by uncovering customer needs. Within this role, you will be working across the CX&E; and Digital organizations, contributing to the synthesis of research findings and persuasive communication of research-driven recommendations. Key Responsibilities: - Supports global qualitative and quantitative market research studies with findings used as a central resource across Pfizer programs and specific CX-led projects - Contributes to setting objectives for customer research and managing work of multiple activities with moderate complexity - Develops screeners, discussion guides, surveys, and analysis plans - Participates in discussions to translate business needs into research questions - Writes and delivers reports with actionable insights leveraging various sources to inform personas, journey, need states, innovation concepts - Contributes to developing and tracking KPIs/CPIs for key CX initiatives in collaboration with CX PODS and leads development/management of XM questions based on those CPIs - Stays up-to-date on emerging research methods and providers to drive improvements in the insight generation process - Leverages behavioral science to reduce friction and improve customer experience - Manages vendor relationships for research & insights projects - Supports team in driving full customer engagement program compliance, regulatory approval process, and onboarding new vendors to Pfizer policies and procedures Requirements: - Bachelor's degree preferred in business administration, marketing, business analytics, marketing analytics or psychology with at least 2+ years of relevant experience in healthcare, consumer goods, retail and/or pharmaceutical industry; OR Master's degree with 0+ year of relevant experience; OR Associate degree with 6+ years of relevant experience; OR Ph.D. with 0+ years of experience; OR 8+ years of relevant experience with a high school diploma or equivalent - (1+ years) Experience in the field of customer research and insights, personas, customer journey maps, and measurement - Knowledge of customer or market research methods, CX research preferred - Basic experience with storytelling, data visualization and knowledge of research statistical testing - Basic experience programming in Qualtrics, Usertesting, knowledge of Medallia, and analysis in DisplayR preferred - Commitment to excellence - both in the results achieved and in how they are achieved - and possess a strong passion for customer experience research and its sustained evolution - Ability to communicate effectively with internal business and digital/technical teams, vendors, and team leaders. Comfortable with ambiguity Work Location Assignment: Hybrid EEO (Equal Employment Opportunity) & Employment Eligibility We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, or disability.