Job Responsibilities Ensure contractually agreed services and support requirements can be fulfilled by the respective delivery organizations. Develop and maintain detailed plans, timelines, and risk assessments. Lead the planning activities involving manufacturing, installation, commissioning, and post-install service and support of R&S ATC systems. Develop schedules and manage logistics to task internal team members and subcontractors, tools, and parts to complete service events. Lead, direct, and manage customers, subcontractors, and internal team members and their deliverables related to installation and service delivery. Identify and implement Service Delivery and Support Concept, processes, tools, and capabilities. Validate needed processes and tools are in place and trigger gap closure as needed. Develop Statement of Work for subcontractors in coordination with R&S Contracts Team. Manage subcontractor performance and relationships. Coordinate training of subcontractors, internal resources, and customers with responsible technical departments. Define and monitor KPIs. Additionally, track and report on cost, margin, and revenue information related to the program. Root cause any customer or quality issues and collaborate to set in place corrective and preventative actions. Actively drive process improvements and lean initiatives. Document processes and work instructions. Manage complex projects involving multiple departments and various technical and business process related deliverables. #J-18808-Ljbffr