**Responsibilities**: - Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT - Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions - Coordinates activities of the project team, identifies necessary resources and develops schedules to meet completion deadlines. - Act as SME to Senior stakeholders and /or other team members, analyzing the current process of market products and define a standard operating model to automate and improved the control environment and improved the operational efficiency. - Support system change processes from requirements through implementation and provide input based on analysis of information - Consult with business clients to determine system functional specifications and provides user and operational support - Directly impacts the IT project leadership area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning. - Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned - Create and manage a communication channel with Business, local Ops, developments teams and other stakeholders to provide definition, issues, status, achievements and risk in a structured way. - Demonstrates a comprehensive understanding of how areas of IT project leadership collectively integrate to contribute to achieving business goals. - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. **Qualifications**: - 5-8 years of relevant experience - Project Management experience - Markets Operation or Business experience preferred - Proven ability to manage multiple activities and build/develop working relationships - Experience in data analysis with intermediate/advanced Microsoft Office Suite skills - Proven interpersonal, data analysis, diplomatic, management and prioritization skills - Consistently demonstrate clear and concise written and verbal communication - Proven ability to manage multiple activities and build/develop working relationships - Proven self-motivation to take initiative and master new tasks quickly - Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail **Education**: - Bachelor's degree/University degree or equivalent experience - Bilingual (English and Spanish) - Master’s degree or post/graduate studies, preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**: Technology - **Job Family**: Business Analysis / Client Services - **Time Type**: Full time- - View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._