**Key Accountabilities/Duties & Responsibilities**: - Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. - Should be capable of doing Root Cause Analysis on a problem. - Must know the Network fundamentals, general network setup and device configuration. Good knowledge of server hardware, Disk storage technology, I/O devices. - Background in highly available systems and image capture/management systems. Extensive knowledge on Active Directory, Management and Implementations. - Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software. Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives. - Prepare Policy & Procedures for the IT Department and for the user department. - Managing Disaster Recovery Process and ensuring regular daily backup is taken. - Antivirus setup and day to day support. Able to plan, assign and take the report from the IT team. - Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. Ensure that policies and procedure relating to PCI compliance are updated. Maintains a system error / progress logbook and deals with reported problems. **Essential qualifications for the role are**: - Preferred educational qualifications for the role is a degree in Bachelor of Information Systems Management.