We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. Growe welcomes those who are excited to: Oversee daily operations, ensuring agent productivity and adherence to schedules; Work with agents to provide real-time support and constructive feedback on performance; Lead team meetings to share updates and reinforce training objectives; Address escalated customer issues and manage emergency ticket handling when required; Monitor customer interactions to maintain compliance with quality standards; Track performance metrics, such as response and resolution times, to ensure efficiency; Collaborate with other teams on projects aimed at improving support operations; Manage project timelines, deliverables, and outcomes to support organizational goals; Provide regular updates to senior management on support operations and project progress. We need your professional experience: Proven experience in a leadership role within the gambling industry or in customer support department; Strong leadership and team management skills; Proficiency in customer support tools and technology; Analytical skills for data-driven strategic planning; Knowledge of industry regulations and best practices; Advanced level of English (written and spoken). We appreciate if you have those personal features: Strong organizational and prioritization skills to meet deadlines; Excellent communication and interpersonal abilities; Ability to work effectively in a fast-paced environment and handle pressure; A collaborative mindset with excellent team-player abilities; Proactive problem-solving skills to address complex issues promptly. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. Let’s work together! Let’s work together! #J-18808-Ljbffr