Job summary Position: Customer Experience Agent. Department: Customer Experience. Responsibilities - Monitor and respond to incoming customer communications via phone, SMS, and email. - Provide accurate order status updates, including pickup/delivery timelines and tracking. - Handle customer inquiries and resolve non-technical issues with a positive attitude. - Log all customer interactions and notes into the CRM accurately. - Coordinate internally with dispatch and sales teams to relay updates or concerns. - Follow up proactively with customers to ensure satisfaction and manage expectations. - Escalate complex or unresolved concerns to the Head of Customer Experience. - Attend regular check-ins and participate in training sessions. Qualifications - Experience in a customer service or customer-facing support role is preferred. - Familiarity with the vehicle transport or logistics industry is a plus. - Strong English communication skills: C1 level required. Essential Skills - Customer Communication: Friendly, patient, and professional in all interactions. - Problem Resolution: Handles issues calmly and provides helpful responses. - Organization: Maintains accurate records of customer communications. - Reliability: Responds to inquiries in a timely and consistent manner. - Team Collaboration: Coordinates well with internal departments. Compensation - Employment Type: Contract (Full-Time, Remote). - Schedule: Monday to Friday, 10:00am to 6:30Pm, full-time position. - Base Pay: $7 per hour (40 hours/week = $280 per week). Benefits - Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation. - Founded in Naples, Florida by industry enthusiasts, we're dedicated to innovation, reliability, and personalized service. - Here, every vehicle and customer receives a white-glove experience. - Let's redefine transportation together. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora