**Join Our Dynamic Operations Team as a Supervisor!** **Location**: CI TALSA - Carrera 50GG #12Sur-07, Itagüi - Antioquia, Colombia. **Schedule**: Monday to Friday - Full Availability. **About Us**: At Solvo Global, we believe in growth, well-being, and continuous learning. We offer incredible opportunities for career advancement, comprehensive wellness plans, and an internal training school to help you reach your full potential. **Your Role**: We are on the lookout for a passionate Supervisor to lead a diverse and thriving team with one of our exclusive brand partners. Reporting directly to an Operations Manager, you will play a crucial role in driving our team to success. **What You'll Do**: - **Lead and Inspire**: Manage a team of 12-18 direct reports, coaching and motivating them to deliver world-class customer service and achieve their best. - **Operational Excellence**: Oversee daily operations, ensuring program goals like service level, quality, and staffing are met. - **Continuous Improvement**: Foster a culture of accountability and personal excellence, driving continuous improvement in all areas. - **Effective Communication**: Keep your team informed about key issues and provide constructive feedback to help them grow. - **Collaboration**: Work with quality assurance, training, and recruiting to share ideas and leverage best practices. - **Quality Assurance**: Develop and audit strategies to ensure top-notch service delivery. - **Cultural Ambassador**: Embody and promote our company values in everything you do. - **Retention Strategies**: Implement strategies to maintain acceptable attrition levels. **What We're Looking For**: - **Challenge Lover**: Enjoy tackling challenges and developing innovative solutions. - **Self-Driven**: Strive for excellence in everything you do. - **Motivated and Reliable**: Be persistent and dependable. - **Ethical and Fun**: Have strong ethics, integrity, and know how to have fun while working. - **Growth-Oriented**: Continuously set and achieve personal goals. - **Customer Service Passion**: Have a passion for delivering world-class customer service. - **Team Player**: Work successfully with a diverse group of people. - **Celebration Enthusiast**: Understand that fun is part of the equation and celebrate small wins. - At least **one** **year** of experience as a **Supervisor**in the BPO industry (no team leader, floor support or related) - Advanced English level C1 **(This is a client facing position)**: - Excellent personal presentation. **Why Join Us?** - **Career Growth**: We offer opportunities for advancement within the company. - **Wellness Plans**: Enjoy comprehensive wellness plans to support your well-being. - **Training School**: Benefit from our internal training school to enhance your skills and knowledge. **Job Types**: Full-time, Permanent Application Question(s): - ¿Cuál es tu expectativa salarial? Colocar la cifra en COP **Education**: - High school or equivalent (required) **Experience**: - Supervisor: 1 year (required) **Language**: - English (required)